If you have purchased an item from our Jualbeli.net and you are experiencing a technical issue with the item, we recommend that you contact the developer and seek assistance. Often they’ll be able to help to troubleshoot your problem.
We understand, however, that sometimes the author may not be able to solve your issue or there may be circumstances in which a refund is warranted. In this case, here are the circumstances in which we would expect an author to provide you with a refund:
Neither Jualbeli.net nor authors are obliged to give policy refunds in any of the situations listed below:
If you and an author can't come to an agreement about a refund, you can raise a dispute and have Jualbeli.net investigate the matter. We may ask you to provide supporting documentation or evidence. Any refund issued by Jualbeli.net is entirely discretionary. We will make a decision based on all available information and you agree that our decision is final.